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John Walton Access Intell
Full name
11 Jan 2022
5 min read

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FAQs

Have a question we haven't answered here? Contact our team for a prompt response.

Contact
Where do you get the information your product uses to help me track each customer?

Our products aggregate trusted data via complex third-party integrations from a diverse range of financial and government sources.

I notice you put my customers in risk categories or 'risk buckets', but can I see why they are in that category?

Yes. You can click through to the detail on each customer to see exactly where the information came from that creates the risk bucket score. You can even see the court actions they are involved in either as pursuer or defendant.

How accurate are Access Intell's risk bucket categories at predicting whether my customer will pay?

The payment data we aggregate is current which means that we know whether a business paid all of its suppliers in the prior month within its set payment terms. That said, we are not a credit bureau. Users can always download a credit report from an established bureau via our platforms to provide assurance that an intended course of action is appropriate.

What if I decide to monitor my customers and they find out and object?

If you were a financier extending credit to a borrower, there would be an automatic acceptance of the financiers lending criteria. Suppliers are taking sometimes more risk in extending credit to customers. Suppliers deserve to be paid and to take steps to ensure they will be. Of course, this depends upon your customer relationship and the risk you are taking. In all cases a commercial decision within your organisation.

Why is it important to know how my customers are paying other suppliers?

If your customer is not paying multiple other suppliers but paying you, indications are that it is only a matter of time before they default on your account. It is important to know this so that you can mitigate your exposure and risk.

Why is it vital to know if my customers are being pursued in the courts?

Certain types of court actions (particularly non payment of a debt) are indicators of customer financial distress which is vital for suppliers to know. We compile court action data which appears within hours of the action being listed in court. Most providers offer court judgement data which is only available months and sometimes years after the action first appears in court.

Can I lodge a default on a customer?

Yes. We offer default registration via one of our partners. We also receive default data from our partners so you can see which customers have defaults registered against them.

Am I legally allowed to monitor my customers?

We are not a law firm and are therefore unable to provide legal advice. That said, however, most modern sets of terms and conditions of trade give suppliers that ability.

Capabilities

Full Features List

Features for Access Monitor
Know where your risk lies instantly with our visual display – see your customers (and their outstanding amounts) categorised into uniform risk buckets.
Take the hassle out of collection, with one click instantly sending all the required information to trusted legal or debt collector partners.
Data collation is done for you, with the latest synced information from global sources aggregated into one place.
Know customer changes in real time with email alerts on business changes, payment risks and adverse alerts.
Stay up to date on changes to customer risk with a transparent history and audit trail that tracks activity, alerts and risk changes all in one place.
Supplement data quickly and easily when you need it with integrated credit bureau reports - Australian, New Zealand and International.
Instantly identify which of your customers are most at risk of late payment, with ratings updated monthly via the manual or automated upload of your customers.
Ensure a personal guarantee is worth something by checking relevant assets quickly and easily with integrated national property title searches.
View risk by your unique business structure, using our customisable filters by group or by entity.
Instantly identify which of your customers are most at risk of insolvency, with ratings dynamically updated as adverse events occur.
Save time and ensure payment risk ratings are up to date with our Xero integration.
Identify your risk sooner with multiple adverse alerts collated in one location - court actions, ASIC updates, ATO defaults, licenses, adjudications and insolvencies.
Identify your risk sooner with multiple adverse alerts collated in one location - court actions, ASIC updates, ATO defaults, licenses, adjudications and insolvencies.
View and easily drill-down on dynamic director (and cross-director) details for customers and related entities.

Ready to help your business grow?

Book a tailored demo with our team to learn how Access Monitor can continuously, proactively monitor your customers credit risk.