Danielle Green

Learn the key warning signs that your customers may be facing insolvency and discover practical steps finance teams can take to protect cash flow and reduce risk. One of the biggest threats to cash flow and profitability is when a customer becomes insolvent and fails to pay outstanding invoices. Spotting the early warning signs of customer insolvency can help you take proactive measures to minimise exposure and protect your bottom line.

When onboarding new B2B customers, the experience you provide sets the tone for the entire relationship. For finance teams, this process often begins with the trade credit application. It’s a critical step that can either build trust or create friction. Speed and ease are paramount. By streamlining your approach and focusing on clear communication, you can turn onboarding into a competitive advantage that enables sales success.

Polite and firm are not opposites. In fact, they’re the secret weapon of every successful accounts receivable team. Too often, businesses assume that being friendly means being lenient. In finance, that misconception can cost you time, money, and customer relationships.

The Australian Financial Security Authority (AFSA) recently released its ‘State of Personal Property Securities System 2024-25’ Report. It offers valuable insights into how the Personal Property Securities Register (PPSR) is supporting Australia’s credit landscape. If you’re a creditor, lender or finance professional, understanding these trends is essential to managing risk. Access Intell has distilled the report into key takeaways and what they mean for you.

The Australian Taxation Office (ATO) recently released their latest annual report for 2024-25. Access Intell has distilled all 313 pages into insights specific to credit management. Read on to learn how the ATO’s activities (including their focus on ‘strengthening debt collection’) has and will continue to impact credit management.

The Australian Taxation Office (ATO) has released their corporate plan for 2025-26. The plan covers the periods of 2025-26 to 2028-29 and sets out how the ATO will meet their commitments. Our article covers the key activities and priority areas that relate to B2B credit management including strengthened debt collection.

One of the collection tools used by the Australian Taxation Office (ATO) is to issue a Director Penalty Notice (DPN). The goal is to recover overdue business tax debt personally from current or former company directors. Once a non-lockdown DPN is issued, a director has 21 days to act before they become personally liable. Options typically are to pay the debt or appoint an insolvency or restructuring practitioner. This short timeframe often leads to insolvencies or small business restructuring seemingly coming ‘out of the blue’ to creditors. In this article we cover what a DPN is, ATO DPN rates, what does a DPN mean for creditors and risk management strategies (including accessing vital ATO business tax default data).

The Australian Securities & Investments Commission (ASIC) have released their ‘Review of small business restructuring process: 2022–24’. The review was designed to examine this insolvency regime to see if it is delivering on its objective to reduce the complexity and costs involved in insolvency processes to help small businesses to survive. Here Access Intell summarises the key statistics relevant to creditors.

A customer going into liquidation is devastating, but an additional concern for creditors is an unfair preference claim. You’ve done a great job collecting money owed, but now the liquidator is looking to claw that money back. Using the PPSR wisely can provide a powerful defence. This article explains what a preferential payment is, how PPSR can protect your business from an unfair preference claim and best practices for creditors.